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Last updated: July 06, 2026
At LEON, we are committed to delivering products that reflect exceptional craftsmanship and quality. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
You may request a return within 12 days from the date your order is delivered.
To be eligible for a return, the item must:
Be unused, unworn, and in its original condition.
Include all original packaging, tags, accessories, and protective materials.
Be accompanied by a valid proof of purchase or order confirmation.
Items returned without meeting these conditions may not be accepted.
To initiate a return, please contact our Customer Support team through our Contact Us page with the following information:
Order Number
Full Name
Reason for Return
Photos (if the item is damaged, defective, or incorrect)
Once your request has been reviewed and approved, you will receive detailed return instructions.
Please do not send any item back without prior approval.
If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery.
Our team will assess the issue and, if confirmed, we will arrange a replacement or issue a full refund at no additional cost to you.
After we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved:
Your refund will be processed using your original payment method.
Refunds are typically completed within 5–10 business days, depending on your payment provider or bank.
Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.
We offer exchanges for products that arrive damaged, defective, or incorrect.
If you would like to exchange an item for another finish or product, please contact our support team. Exchange requests are subject to product availability.
The following items cannot be returned or refunded:
Products showing signs of use, wear, or damage caused after delivery.
Items returned without their original packaging or accessories.
Products damaged due to improper handling or misuse.
Gift cards, promotional items, or complimentary gifts (where applicable).
If the return is due to a damaged, defective, or incorrect item, LEON will bear the return shipping cost.
For all other eligible returns, the customer may be responsible for the return shipping charges unless otherwise stated.
We recommend using a trackable shipping service, as we cannot be responsible for items lost during return transit.
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it can no longer be cancelled and will instead be subject to our Return & Refund Policy.
If you have any questions regarding returns, refunds, or exchanges, our Customer Support team will be happy to assist you.
Please visit our Contact Us page to get in touch, and we’ll respond as quickly as possible.
